Plain Language Commitment: We have written this Privacy Policy to be understood by real people, not just lawyers. If anything here is unclear, please contact us at support@jojobet-app.net and we will explain it directly. This policy applies to all users of jojobet-app.net and any associated JojoBet mobile platform.
1. Who We Are
JojoBet operates the online casino and sports betting platform available at jojobet-app.net. For the purposes of this Privacy Policy, JojoBet is the data controller – meaning we are responsible for deciding how and why your personal data is collected and processed.
JojoBet is a platform built specifically for the Pakistani market. Every aspect of the service – from PKR-denominated accounts and JazzCash payment integration to PSL cricket coverage – has been designed with Pakistani players in mind. Our data practices reflect the same local focus: we collect what is needed to run a secure, compliant gambling platform for users in Pakistan, and nothing beyond that.
If you have questions about our data practices or need to exercise any of your privacy rights, you can reach our data team at any time at support@jojobet-app.net.
2. Data We Collect
JojoBet collects personal data in three main ways: information you provide directly, information generated automatically through your use of the platform, and in some cases information from third-party sources used to verify your identity.
2.1 Information You Provide
- Registration data: Full legal name, date of birth, Pakistani mobile number, email address and chosen username.
- Identity verification (KYC): Copy of CNIC, passport or driving licence; proof of address; proof of payment method ownership.
- Payment details: JazzCash account number, Easypaisa wallet, NayaPay/SadaPay details, IBFT bank account information, or card details for Visa/Mastercard deposits.
- Communications: Messages you send to JojoBet's support team, including live chat transcripts and emails.
- Responsible gaming submissions: Self-exclusion requests, deposit limit settings and cooling-off period submissions.
2.2 Automatically Collected Data
- IP address and approximate geographic location (city level).
- Device type, operating system and browser version.
- Pages visited on JojoBet, time spent on each section and navigation patterns.
- Game play data: games played, bets placed, outcomes, session duration and bonus usage.
- Transaction logs: deposit and withdrawal amounts, timestamps and payment methods used.
- Login timestamps and session data including any failed login attempts.
2.3 Data from Third Parties
JojoBet may receive identity verification data from third-party KYC service providers when processing your account verification. We may also receive limited data from payment processors confirming the validity of your payment method. We do not purchase data from marketing data brokers or social media platforms.
| Data Category |
Examples |
Source |
Required? |
| Identity | Name, DOB, CNIC | You directly | Yes – mandatory |
| Contact | Mobile, email | You directly | Yes – mandatory |
| Financial | JazzCash, IBFT | You directly | Yes – for transactions |
| Behavioural | Games played, bets | Platform automated | Yes – operational |
| Technical | IP, device, browser | Platform automated | Yes – security |
| Marketing prefs | Email opt-in status | You directly | No – optional |
3. How We Use Your Data
JojoBet uses your personal data for clearly defined purposes only. We do not use data in ways that you would find unexpected or unexplained by this policy.
3.1 Primary Uses
- Account management: Creating and maintaining your JojoBet account, processing logins, and managing account settings including responsible gaming tools.
- Transaction processing: Processing PKR deposits and withdrawals via JazzCash, Easypaisa, NayaPay, SadaPay, IBFT and Visa/Mastercard, and maintaining accurate financial records for your account.
- Identity verification: Verifying that you are who you say you are, that you are over 18, and that your payment methods belong to you.
- Platform security: Detecting fraudulent activity, preventing money laundering, identifying prohibited multi-accounting and investigating suspicious betting patterns.
- Customer support: Responding to your queries, resolving disputes and maintaining records of interactions for quality assurance.
- Regulatory compliance: Fulfilling any reporting obligations required by the jurisdiction under which JojoBet operates.
3.2 Secondary Uses (with your consent)
- Marketing communications: Sending you information about JojoBet promotions, PSL betting offers and new platform features via email or SMS, but only if you have opted in.
- Personalisation: Showing you game recommendations based on your play history and tailoring promotional offers to your betting preferences.
3.3 What We Do Not Do
JojoBet does not use your data to build profiles for sale to third parties, does not share your betting history with employers or government agencies except where legally compelled, and does not use your personal data for any purpose not described in this policy.
4. Legal Basis for Processing
Every data processing activity at JojoBet is grounded in a specific legal basis. We do not process personal data without a clear legal justification.
- Contract performance: Most data processing is necessary to deliver the services described in JojoBet's Terms and Conditions – running your account, processing PKR transactions and providing access to games.
- Legal obligation: Some processing is required by law – for example, retaining transaction records for anti-money laundering compliance and conducting KYC verification.
- Legitimate interests: Security monitoring, fraud prevention and platform analytics are conducted under legitimate interests, balanced against your privacy rights.
- Consent: Marketing communications and optional personalisation are processed only where you have given explicit, freely withdrawable consent.
5. Data Sharing
JojoBet shares your personal data only in the limited circumstances described below. We never sell your data and we do not share it with third parties for their own marketing purposes.
5.1 Service Providers
JojoBet works with carefully selected third-party service providers who process data on our behalf under strict contractual obligations. These include:
- KYC and identity verification providers who process your CNIC and identity documents.
- Payment processors who handle PKR transactions via JazzCash, Easypaisa, NayaPay, SadaPay, IBFT and card networks.
- Casino game software providers (Microgaming, Pragmatic Play, NetEnt, Playtech) who receive anonymised game play data to operate their certified RNG systems.
- Cloud infrastructure providers who host JojoBet's servers and data storage.
- Customer support platform providers who process support ticket data.
All service providers are bound by data processing agreements that prohibit them from using your data for any purpose other than the specific service they provide to JojoBet.
5.2 Legal Disclosures
JojoBet may disclose personal data to law enforcement, regulatory authorities or courts when required by applicable law, a valid legal order or to prevent fraud or criminal activity. We will notify you of any such disclosure where legally permitted to do so.
Important: JojoBet does not share your personal data with other betting platforms, gambling operators, advertising networks or data brokers. If you receive unsolicited gambling marketing from a third party, it is not the result of JojoBet sharing your contact information.
6. Payment Data
Financial data is given a higher level of protection at JojoBet than standard account data because of its sensitivity. Your PKR payment details are processed through encrypted payment channels and stored in an access-controlled, isolated system separate from the main account database.
JojoBet does not store full card numbers. When you use a Visa or Mastercard for deposits, only a masked reference is retained for account matching purposes. Full card data is processed exclusively by the payment processor operating under their own PCI-DSS compliance framework.
Mobile wallet identifiers (JazzCash number, Easypaisa account) are stored securely and used only for processing transactions linked to your JojoBet account and verifying that withdrawal requests go to an account matching your verified identity. These identifiers are never shared with third parties outside the payment processing chain.
7. Cookies & Tracking
JojoBet uses cookies and similar tracking technologies on the jojobet-app.net platform. A cookie is a small text file stored on your device that helps the platform remember information between visits and sessions.
7.1 Cookie Types Used
Essential Cookies
Session management, login state, security tokens. Required for the platform to function.
Functional Cookies
Language preferences, game lobby layout, responsible gaming settings.
Analytics Cookies
Anonymised page visit and navigation data to improve platform performance.
Marketing Cookies
Tracking for personalised promotional content and affiliate attribution.
7.2 Managing Cookies
You can manage cookie preferences through your browser settings. Note that disabling essential cookies will prevent you from logging in or using core platform features. Disabling analytics cookies will not affect your ability to use JojoBet but will mean your session data does not contribute to platform improvement analytics.
8. Data Retention
JojoBet retains your personal data for only as long as necessary to fulfil the purposes described in this policy, comply with legal obligations and resolve any disputes.
| Data Type |
Retention Period |
Reason |
| Account information | Duration of account + 5 years after closure | Legal and regulatory obligation |
| Transaction records (PKR) | 7 years from transaction date | Financial compliance requirements |
| KYC documents | 5 years from account closure | Anti-money laundering regulations |
| Betting history | 5 years from account closure | Dispute resolution and compliance |
| Support communications | 3 years from last interaction | Quality assurance and dispute resolution |
| Marketing consent records | Until consent is withdrawn + 1 year | Proof of consent compliance |
| Technical/session logs | 12 months | Security monitoring and fraud detection |
After the applicable retention period, data is securely deleted or anonymised so it can no longer be linked to you personally. Anonymised, aggregated data may be retained indefinitely for statistical analysis.
9. Data Security
JojoBet takes the security of your personal data seriously. The platform employs a range of technical and organisational measures to protect your information against unauthorised access, loss, disclosure or alteration.
9.1 Technical Measures
- 256-bit SSL/TLS encryption on all data transmitted between your device and JojoBet's servers.
- Data at rest encrypted using AES-256 on all servers holding personal or financial data.
- Firewalls, intrusion detection systems and regular penetration testing by independent security firms.
- Isolated database architecture ensuring payment data is physically separated from other account data.
- Multi-factor authentication available for all account logins.
9.2 Organisational Measures
- Access to personal data is restricted to JojoBet staff and contractors with a legitimate operational need.
- All staff with data access undergo mandatory data protection training.
- Access logs are maintained and reviewed regularly for anomalies.
- Data breach response procedures are in place to notify affected users promptly if a security incident occurs.
Your Role in Security: JojoBet provides the infrastructure security – but your account security also depends on you. Use a strong, unique password for your JojoBet account, enable two-factor authentication, and never share your login credentials with anyone. JojoBet will never ask you for your password.
10. Your Privacy Rights
As a JojoBet player, you have clear rights over your personal data. These rights apply regardless of how long you have been a customer or whether your account is currently active.
Right of Access
Request a copy of all personal data JojoBet holds about you. We will provide it within 30 days free of charge.
Right to Rectification
Ask us to correct inaccurate or incomplete personal data held in your account. Updates take effect within 5 business days.
Right to Erasure
Request deletion of your personal data after account closure. Note that some data must be retained for legal compliance – we will explain what and why.
Right to Restriction
Ask us to pause processing of your data while a dispute or accuracy query is being resolved.
Right to Portability
Request your data in a structured, machine-readable format so you can transfer it to another service if you choose.
Right to Object
Object to processing based on legitimate interests or for direct marketing purposes at any time. Marketing opt-out takes effect within 48 hours.
To exercise any of these rights, email support@jojobet-app.net with your account username and the specific right you wish to exercise. We will respond within 30 days. We may need to verify your identity before processing your request.
11. Children's Privacy
JojoBet is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that an account has been created by a minor, we will immediately close the account, forfeit any balance and delete all associated personal data.
If you are a parent or guardian and believe your child has created a JojoBet account, please contact us immediately at support@jojobet-app.net with their account details so we can take prompt action. JojoBet employs age verification measures during registration and KYC processes specifically to prevent underage access.
12. International Data Transfers
JojoBet's primary infrastructure serves Pakistani players and most data processing occurs within the operational jurisdiction. Some data may be transferred to third-party service providers (such as cloud infrastructure or KYC providers) who operate internationally. Where such transfers occur, JojoBet ensures they are governed by appropriate contractual safeguards to maintain data protection standards equivalent to those described in this policy.
JojoBet does not transfer your personal data to countries known to have inadequate data protection standards without ensuring appropriate contractual protections are in place. If you have questions about specific transfer arrangements, contact support@jojobet-app.net.
13. Changes to This Policy
JojoBet may update this Privacy Policy from time to time to reflect changes in legal requirements, our data practices or the services we provide. When changes are made, the "Last Updated" date at the top of this page will be revised.
For significant changes that affect how we use your personal data in a meaningful way, we will notify you by email or through a prominent notice on the JojoBet platform before the changes take effect. Minor clarifications or corrections may be made without direct notification. We encourage you to review this policy periodically.
14. Contact & Complaints
If you have questions about this Privacy Policy, want to exercise your data rights, or have a complaint about how JojoBet has handled your personal data, please use the following contact:
- Email: support@jojobet-app.net (data queries responded to within 30 days)
- Live Chat: Available 24/7 within your JojoBet account for general queries
- FAQ: Visit the JojoBet FAQ page for common privacy questions
If you are not satisfied with JojoBet's response to a privacy complaint, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction. JojoBet cooperates fully with regulatory inquiries and will provide all relevant information requested.
We take every privacy complaint seriously. All data-related queries are handled by staff who have undergone specific data protection training, and complaints are tracked through to resolution with a confirmed outcome communicated to you in writing.
